Shipping & Questions

Delivery rates

How are original works packaged?

Each original painting is carefully wrapped in acid-free tissue, secured with bubble wrap, and shipped in a rigid box to prevent any movement in transit. Framed works are additionally corner-protected. All jewellery comes in an elegant recyclable jewellery box shipped in an additional protective packaging.

How long does delivery take?

UK orders typically arrive within 3–5 working days. EU orders take 5–10 working days. USA and Canada orders take 7–14 working days. All painting orders are despatched within 2 working days of purchase. Jewellery is made to order. Please allow up to 5 days for the jewellery to be made before the shipment.

Will I receive tracking information?

Yes — a tracking number is emailed to you as soon as your order is despatched. You can use this to follow your parcel at any time.

What if my order arrives damaged?

Please photograph the damage and contact us at hello@moonlightandsolstudio.co.uk within 48 hours of delivery. We will arrange a replacement or full refund promptly.

Can I return an original work?

We want you to love your piece. If for any reason you are not satisfied, please contact us within 14 days of delivery and we will do our best to help. Return postage costs are the responsibility of the buyer unless the item arrived damaged.

Do you ship to countries not listed?

We may be able to arrange shipping to other destinations. Please contact us at hello@moonlightandsolstudio.co.uk before placing your order and we will confirm availability and cost.

Are there any customs or import duties?

For EU and international orders, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our shipping fees.